Worldwide Factories Change Management

Organizational Change Management of bringing 5 logistics facilities into one new state of the art logistics center, creating one organization. The set-up of a team of change managers for ASML's 7 factories worldwide, facilitating change management for the business critical programs, including transformation, learning, communication, as well as the integration of new acquisitions. Portfolio management of the factories breakthrough programs, as well as structural improvement programs, supporting the 30-40% annual growth of the organization and delivery of the output demand to customers.

Brunel Leadership Development

Together with our daughter company Leadership 360 B.V. we developed and execute a blended leadership development program for the Global IT Management Team of Brunel. Since 2018 we facilitate off-site team sessions, coach senior managers and coach teams in their natural habitat. In 2022 Brunel decided to expand the program based on results in the past, as well as our flexibility in delivering the program during COVID-19, whilst still adding a lot of value working mainly remotely.

Executive MBA Guest Lectures

Since 2012 I am delivering guest lectures in the International Executive MBA programme of TIAS (and a few other MSc programmes), the business school of the Tilburg and Eindhoven University. Guest lectures take 2-3 hours and subjects are: Customer Experience in Operations, Global Learning & Development Management, Change Management in Practice, Operations Excellence and Management with Integrity.

Corporate Academy

The GO Academy was established in 2008 and has been running for 9 years in TNT. The main objective was to "change the DNA of Operations Leaders" around the globe and be instrumental in the Global Optimisation (GO) programme, through transferring critical knowledge and leadership competencies to all 65 TNT countries. The GO Academy was mentioned as the differentiator for Winning the Franz Edelman Award in 2012. Business projects were part of the examination process and delivered over €100M benefits to TNT, next to many other business benefits, e.g. customer and employee engagement, service improvements.

Driver Excellence

The Pick-up & Delivery Driver Excellence Programme delivered customer experience capabilities to the operations front line employees of a parcel delivery company. The programme, implemented in 29 countries on 5 continents, facilitated the Pick-Up and Delivery Drivers (both employed and third parties) to be the ambassadors of the company through training and coaching them on-the-job, creating a >10% customer satisfaction increase within 6 months. The programme has been running for >10 years.

For more details: click the picture for checking the fact sheet.

Operations Supervisor Training

A worldwide training programme was developed to ensure all operations supervisors received fundamental training in people management, process management, change management, Lean fundamentals, communication and team management. The implementation was established through a 5 day train-the-trainer programme in which trainer skills were assessed and developed, materials were translated and implementation approach and monitoring agreed. Implemented in more than 30 countries on 5 continents.

Millennium Bug Contingencies

Oversee the impact of the Y2K bug impact for TNT's fixed air, commercial air and road networks on 4 continents, involving ~>200 airports, 35 road hubs and TNT's European air hub (Liege). Development and testing of manual procedures, set-up of several war rooms, and running the program from Dec-1999 until 31-Mar 2000. The contingency plans were tested to its full extend when TNT was suffering a cyber attack in 2017 (Notpetya ransomware) which stopped TNT's operational and office systems in 67 countries within 1 hour. Business continued after 24 hours through manual procedures partly developed as part of the Y2K project.

Network and Process Modelling

Development of a simulation model of TNT's European Road Network, creation of a big data set and running of various scenario's to predict the service, cost, growth over the next 20 years. This resulted in a €200M investment program over 3 years to build new or upgrade existing road hubs in Europe, bringing the overall running costs down with 8% (44M), improving service levels to 98.5% on-time performance and increasing transported volume to 55MT/yr, whilst improving next-day and 2-day service coverage in Europe with 18%.